Update - Our data center provider has provided this update:
PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. We have on-site vendors working rapidly to resolve the situation and restore adequate cooling. Technicians have activated mitigation efforts to reduce rising space temperatures. Thus far we have restored Chiller D into operation as of 7:45 am local time. Additional remediation measures include the following action items (anticipated commencement local time; anticipated completion local time):
-Chiller C restoration (targeted 12:30 pm)
-Temporary on floor cooling and heat removal equipment added (approximately 10:00 am)
-Additional temporary chiller and temporary backup generator added (targeted approximately 4:00 pm)
Following the restoration of Chiller D, we have seen significant temperature reductions and expect that reduction to continue over the next 60 minutes.
Aug 13, 2026 - 12:14 CDT
PHX-01 is experiencing elevated white space temperatures caused by multiple utility bump events attributable to overnight storms in the area. We have on-site vendors working rapidly to resolve the situation and restore adequate cooling. Technicians have activated mitigation efforts to reduce rising space temperatures. Thus far we have restored Chiller D into operation as of 7:45 am local time. Additional remediation measures include the following action items (anticipated commencement local time; anticipated completion local time):
-Chiller C restoration (targeted 12:30 pm)
-Temporary on floor cooling and heat removal equipment added (approximately 10:00 am)
-Additional temporary chiller and temporary backup generator added (targeted approximately 4:00 pm)
Following the restoration of Chiller D, we have seen significant temperature reductions and expect that reduction to continue over the next 60 minutes.
Aug 13, 2026 - 12:14 CDT
Update - Our data center provider is continuing to work with their vendor on a fix. We are continuing to see stable (but high) temperatures. There is currently no ETR.
Aug 13, 2026 - 11:43 CDT
Aug 13, 2026 - 11:43 CDT
Update - Temperatures appear to have stabilized or improved slightly, however they are still elevated. The data center is continuing to work with their vendor on a fix.
Aug 13, 2026 - 10:28 CDT
Aug 13, 2026 - 10:28 CDT
Update - All services that were experiencing a network outage are now recovering. Temperatures are still elevated, and we are continuing to monitor for updates, and are monitoring for any other impacts to our equipment.
Aug 13, 2026 - 08:18 CDT
Aug 13, 2026 - 08:18 CDT
Monitoring - Impacted services are being migrated to healthy network paths and should be recovering shortly. We are continuing to monitor for any additional alarms as our PHX data center works to resolve the cooling issue. The data center facilities team has HVAC vendors on site to assist with recovery.
Aug 13, 2026 - 08:10 CDT
Aug 13, 2026 - 08:10 CDT
Identified - Our Phoenix data center is experiencing increased temperatures, which is causing issues with a subset of network switches. This is impacting some of our services in the Phoenix data center. The data center operator is aware of the issue and is working on a fix. We will continue to monitor and provide updates as they are received.
Aug 13, 2026 - 07:24 CDT
Aug 13, 2026 - 07:24 CDT
Update - Our NOC team has moved remaining traffic off of this provider and we are seeing stability across the network. We are continuing to monitor.
Aug 13, 2026 - 12:08 CDT
Aug 13, 2026 - 12:08 CDT
Monitoring - Our upstream provider has confirmed the degraded performance is related to the temperature issue referenced in this incident: https://www.cyberlynkstatus.net/incidents/9yp2dn73jvp6
We will provide an update when this is resolved.
Aug 13, 2026 - 11:29 CDT
We will provide an update when this is resolved.
Aug 13, 2026 - 11:29 CDT
Identified - One of our upstream providers in our Phoenix data center is showing some packet loss for ICMP/SNMP traffic and we are following their updates as they address the issue. Customers with monitoring systems traversing this provider may be seeing loss for certain health checks. This does not appear to affect other types of UDP/TCP traffic at this time.
Aug 13, 2026 - 10:49 CDT
Aug 13, 2026 - 10:49 CDT
MKE1 Core Datacenter Infrastructure
Operational
MKE1 Hosted Application & Dedicated Services
Operational
Voice Over IP Services (MKE1)
Operational
Mac Hosting (MKE1)
Operational
Web & Email Hosting (MKE1)
Operational
File Sharing (MKE1)
Operational
PHX1 Core Datacenter Infrastructure
Partial Outage
PHX1 Hosted Application & Dedicated Services
Operational
Voice Over IP Services (PHX1)
Operational
Mac Hosting (PHX1)
Operational
Customer Portal
Operational
Upstream Network Providers
Degraded Performance
MKE1 - AT&T
Operational
MKE1 - Cogent
Operational
MKE1 - Everstream
Operational
MKE1 - Lumen
Operational
MKE1 - NTT
Operational
MKE1 - Spectrum
Operational
PHX1 - Lumen
Operational
PHX1 - NTT
Degraded Performance
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
August 17th, 2026 - MKE1 FreePBXHosting VPS Hosting Node Maintenance Aug 17, 2026 19:00-23:00 CDT
CyberLynk Engineers will be performing planned maintenance on VPS hosting nodes in the FreePBXHosting.com datacenter infrastructure.
Expected downtime for impacted guest virtual servers is up to one hour.
Clients on impacted FreePBX VPS Hosting Nodes have been sent maintenance notification emails to indicate the specific VPS(s) that will be impacted. Our VoIP calling infrastructure or managed VoIP services will NOT be affected.
Affected Nodes:
EGV
CLI
To see what node your VPS is on, you can log into https://secure.freepbxhosting.com and click “Manage” next to your servers.
During the maintenance window, we will attempt to perform a graceful shutdown of affected VPS(s) and the server will be unavailable while its parent host node receives hardware, software, and network upgrades. Once the maintenance has been completed, affected VPS(s) will be powered back on.
If you require further information, please feel free to email support@cyberlynk.net, and if you have any questions please reply to the maintenance email that is being sent to impacted customers.
Posted on Aug 03, 2026 - 13:19 CDT
Expected downtime for impacted guest virtual servers is up to one hour.
Clients on impacted FreePBX VPS Hosting Nodes have been sent maintenance notification emails to indicate the specific VPS(s) that will be impacted. Our VoIP calling infrastructure or managed VoIP services will NOT be affected.
Affected Nodes:
EGV
CLI
To see what node your VPS is on, you can log into https://secure.freepbxhosting.com and click “Manage” next to your servers.
During the maintenance window, we will attempt to perform a graceful shutdown of affected VPS(s) and the server will be unavailable while its parent host node receives hardware, software, and network upgrades. Once the maintenance has been completed, affected VPS(s) will be powered back on.
If you require further information, please feel free to email support@cyberlynk.net, and if you have any questions please reply to the maintenance email that is being sent to impacted customers.
Posted on Aug 03, 2026 - 13:19 CDT
MKE1 Network Maintenance - DC3 Colocation customers Aug 20, 2026 21:00 - Aug 21, 2026 00:00 CDT
CyberLynk engineers will be performing a planned network maintenance event within our Milwaukee, Wisconsin (MKE1) Datacenter. The uplinks serving the network switches for the DC-3 colocation customers will be migrated to new core network equipment.
Customers should expect a period of network downtime during the maintenance window while this migration is completed. We ask that you plan for the full maintenance window in the event work runs long. Our goal is to successfully complete the work and restore connectivity as quickly as possible within the stated window.
Affected customers have been notified via support tickets.
If you require further information, please feel free to email support@cyberlynk.net. Our support ticket system will be staffed during this maintenance and if you have any questions please reply to the maintenance email that was sent to affected customers.
Posted on Aug 10, 2026 - 14:19 CDT
Customers should expect a period of network downtime during the maintenance window while this migration is completed. We ask that you plan for the full maintenance window in the event work runs long. Our goal is to successfully complete the work and restore connectivity as quickly as possible within the stated window.
Affected customers have been notified via support tickets.
If you require further information, please feel free to email support@cyberlynk.net. Our support ticket system will be staffed during this maintenance and if you have any questions please reply to the maintenance email that was sent to affected customers.
Posted on Aug 10, 2026 - 14:19 CDT
MKE1/PHX1 - Planned Maintenance to TalkAnywhere VoIP Platform Aug 20, 2026 21:00-23:00 CDT
CyberLynk engineers will be performing a planned maintenance event on our TalkAnywhere platform. Although we expect there to be no impact on call flow or messaging, we ask that you plan accordingly due to possible unforeseen occurrences during the maintenance window. CyberLynk's goal is to successfully complete the task and restore service within the stated time frame.
During the planned maintenance window the following services will be affected:
TalkAnywhere Cloud UC
The following services are NOT affected:
Datacomm Managed Voice services
TalkAnywhere SMS Pro
FreePBXHosting Servers
During the maintenance window we expect no downtime as our engineers execute routine software upgrades. There is a slight possibility of minor portal access disruptions while traffic is shifted between our geo-redundant nodes.
If you require further information, please visit our portal to open a ticket at https://myaccount.cyberlynk.net. Our support ticket system will be staffed during the maintenance window.
Posted on Aug 06, 2026 - 19:44 CDT
During the planned maintenance window the following services will be affected:
TalkAnywhere Cloud UC
The following services are NOT affected:
Datacomm Managed Voice services
TalkAnywhere SMS Pro
FreePBXHosting Servers
During the maintenance window we expect no downtime as our engineers execute routine software upgrades. There is a slight possibility of minor portal access disruptions while traffic is shifted between our geo-redundant nodes.
If you require further information, please visit our portal to open a ticket at https://myaccount.cyberlynk.net. Our support ticket system will be staffed during the maintenance window.
Posted on Aug 06, 2026 - 19:44 CDT