Resolved -
This incident has been resolved.
Jul 11, 15:45 CDT
Monitoring -
The repairs are completed.
Jul 11, 14:32 CDT
Update -
The upstream provider is splicing a 72-count fiber. No ETR has been given yet.
Jul 11, 02:00 CDT
Update -
The upstream provider is continuing to isolate the fault and has engaged a splicing team. Our next update for this incident will be provided when there is an ETR or the fiber cut has been repaired.
Jul 10, 13:45 CDT
Update -
The upstream provider is continuing to isolate the fiber fault.
Jul 10, 13:24 CDT
Update -
The technicians have completed fiber light testing and have engaged Outside Plant Engineering (OSPE) for next steps.
Jul 10, 11:21 CDT
Update -
Technicians are on site and have begun isolating the issue.
Jul 10, 10:07 CDT
Update -
Our upstream provider suspects a fiber cut and has dispatched technicians to perform light level testing on the affected fiber span.
Jul 10, 07:46 CDT
Identified -
One of our upstream providers in our Milwaukee data center is experiencing a regional outage and we are following their updates as they address the issue. Customers traversing this provider may have experienced a latency spike as traffic was automatically rerouted over our other providers.
Jul 10, 07:16 CDT