All services that were experiencing a network outage are now recovering. Temperatures are still elevated, and we are continuing to monitor for updates, and are monitoring for any other impacts to our equipment.
Posted Aug 13, 2026 - 08:18 CDT
Monitoring
Impacted services are being migrated to healthy network paths and should be recovering shortly. We are continuing to monitor for any additional alarms as our PHX data center works to resolve the cooling issue. The data center facilities team has HVAC vendors on site to assist with recovery.
Posted Aug 13, 2026 - 08:10 CDT
Identified
Our Phoenix data center is experiencing increased temperatures, which is causing issues with a subset of network switches. This is impacting some of our services in the Phoenix data center. The data center operator is aware of the issue and is working on a fix. We will continue to monitor and provide updates as they are received.
Posted Aug 13, 2026 - 07:24 CDT
This incident affects: PHX1 Hosted Application & Dedicated Services (Voice Over IP Services (PHX1), Mac Hosting (PHX1)) and PHX1 Core Datacenter Infrastructure.